Course description

This course introduces students to the essential concepts and practices of Business Operations Management. It covers key areas such as process design, control, and optimization, providing a foundation for managing and improving business operations efficiently. The course is ideal for beginners looking to gain a strong understanding of operations management principles.


Course Outline

Week 1: Introduction to Business Operations Management

  • Overview of Business Operations Management
  • The Role of Operations Management in Business Success
  • Key Concepts and Terminology
  • The Evolution of Operations Management

Week 2: Understanding Business Processes

  • What is a Business Process?
  • Process Mapping and Flowcharting
  • Identifying Core and Support Processes
  • Introduction to Process Improvement Techniques

Week 3: Process Design and Development

  • Principles of Effective Process Design
  • Tools and Techniques for Process Design
  • Case Studies: Successful Process Designs
  • Hands-on Activity: Designing a Simple Business Process

Week 4: Process Control and Monitoring

  • Introduction to Process Control
  • Key Performance Indicators (KPIs) in Operations Management
  • Tools for Monitoring and Controlling Processes
  • Case Studies: Process Control in Different Industries

Week 5: Process Optimization and Continuous Improvement

  • What is Process Optimization?
  • Lean Management and Six Sigma Principles
  • Continuous Improvement Strategies (Kaizen)
  • Real-World Examples of Process Optimization

Week 6: Supply Chain Management and Quality Control

  • Basics of Supply Chain Management
  • The Role of Quality Control in Operations
  • Introduction to Supply Chain Optimization
  • Integrating Quality Control with Business Processes

Final Project:
Design and present a comprehensive plan for improving a specific business process, incorporating elements of design, control, and optimization learned throughout the course.

Assessment:

  • Weekly Quizzes (20%)
  • Hands-on Activities (30%)
  • Final Project (50%)

Learning Outcomes: By the end of this course, students will be able to:

  • Understand and describe key concepts in Business Operations Management.
  • Map and analyze business processes.
  • Design and optimize processes for improved efficiency.
  • Implement basic process control and monitoring techniques.
  • Apply continuous improvement methods to business operations.

Recommended Resources:

  • "Operations Management" by William J. Stevenson
  • "The Goal: A Process of Ongoing Improvement" by Eliyahu M. Goldratt
  • Online articles and case studies provided during the course

What will i learn?

  • Understand Operations Management: Explain the role of operations management in business success and identify key concepts and terminology.
  • Analyze Business Processes: Map and analyze business processes using tools like flowcharts and process mapping.
  • Design Effective Processes: Apply principles of process design to create efficient business processes.
  • Implement Process Control: Use key performance indicators (KPIs) and monitoring tools to control and improve business processes.
  • Optimize Processes: Utilize lean management, Six Sigma, and other continuous improvement techniques to optimize business processes.
  • Integrate Supply Chain and Quality Control: Understand the basics of supply chain management and the role of quality control in business operations.

Requirements

  • Time Commitment: 3-4 hours per week for 6 weeks
  • Technology Requirements: Access to a computer or device with internet connectivity
  • Software: Basic familiarity with office tools (e.g., Microsoft Word, Excel) is helpful but not mandatory
  • Language: The course is conducted in English, so a basic understanding of English is required
  • Participation: Willingness to engage in hands-on activities and group discussions

Frequently asked question

Business Operations Management involves the design, control, and monitoring of business processes to ensure efficient and effective operations. This course introduces you to the key concepts and tools used in managing these processes.

This course is designed for beginners who want to learn about operations management. It is ideal for business students, aspiring managers, and professionals looking to enhance their understanding of business processes.

No prior knowledge or experience is required. This course is suitable for beginners and will start with the basic concepts before moving on to more advanced topics.

The course is designed to be completed in 6 weeks, with a commitment of 3-4 hours per week.

Yes, the course includes practical activities such as process mapping, designing business processes, and analyzing real-world case studies to help reinforce the concepts learned.

Yes, the course culminates in a final project where you will design and present a plan for improving a specific business process, incorporating the concepts and techniques learned throughout the course.

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Free

Lectures

29

Skill level

Beginner

Expiry period

Lifetime

Certificate

Yes

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