At Digital Doctors College, we strive to provide
high-quality courses and excellent customer service. However, we understand
that circumstances may arise where you need to request a refund. This Refund
Policy outlines our guidelines regarding refunds for course fees.
- Eligibility
for Refunds:
- Refunds
may be granted within a specified timeframe from the date of enrollment,
as outlined in the terms of each course or program.
- To
be eligible for a refund, you must submit a written request to our
customer support team, stating the reason for your refund request and
providing any necessary documentation.
- Refund
Process:
- Once
we receive your refund request, we will review it and determine if you
are eligible for a refund based on our refund policy and the terms of the
course or program.
- If
your refund request is approved, we will process the refund to the
original payment method used for the course enrollment. Please note that
it may take some time for the refund to be reflected in your account,
depending on the payment processor and your financial institution.
- Non-Refundable
Fees:
- Certain
fees may be non-refundable, such as administrative fees, processing fees,
or fees for course materials that have already been provided to you.
- We
reserve the right to withhold refunds for any fees that are explicitly
stated as non-refundable in the terms of the course or program.
- Exceptions:
- In
exceptional circumstances, such as documented medical emergencies or
other extenuating circumstances, we may consider refund requests outside
of the specified timeframe on a case-by-case basis.
- Contact
Us:
- If
you have any questions or concerns about our Refund Policy or would like
to request a refund, please contact our customer support team at [info@digitaldoctors.college/+254
725 258 821]. We are here to assist you and ensure a satisfactory
resolution to your refund request.
By enrolling in our courses, you agree to abide by the terms
of this Refund Policy. We appreciate your understanding and cooperation. Thank
you for choosing Digital Doctors College.
